Shipping

We currently ship to all 50 United States.  One™ Hemp Oil does not ship outside of the country.

 

SHIPPING: We often ship all ordered items within 1 to 2 business days of receipt and confirmation of an order. One™ Botanicals LLC ships through U.S. Postal Services, and orders can be tracked via their website.

We only ship domestically.  One™ Botanicals LLC requires a signature for delivery on all orders of $250 or more.   One™ Botanicals LLC can expedite orders when placing order by telephone.

One™ Botanicals LLC is not responsible for delays or for non-performance resulting from causes beyond its reasonable control, including acts of any government or acts of God.

 

LOST PACKAGES: If a package gets lost in transit (very rare, though it does happen), One™ Botanicals LLC will not be responsible if the tracking information says the package was “delivered,”  which means U.S. Postal Service or the courier service successfully delivered the package to the specified address.  If the tracking information says delivered, yet it’s lost anyway, we ask that you check with roomates or family to see if they received the package without telling the intended recipient. This scenario happens fairly often. 

 

PACKAGE SENT TO WRONG ADDRESS: If a package is sent to the wrong address, and the incorrect address was provided online by a customer, then the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has been returned to us. So please, when ordering, make sure your shipping address is accurate, as making any mistake could significantly delay the delivery.

When placing an order over the phone, we will read the delivery address (and other information you provide) aloud to help you be sure it is correct.

 

PRODUCT DEFECTS & DAMAGED PACKAGES: We allow three days from the date of delivery to notify us if there is any type of defect with a product or if the package it was in was damaged in transit. If we aren’t notified of defects or damages within the three-day window, it is understood that the package and products were in good condition upon delivery.

Returns/Refunds

We understand that you may need to return a product. Should you feel the need to do so, you have 14 days from the date of purchase to initiate the process. Please contact us at 970-250-1417 or email info@onehempoil.com and one of our Customer Care Representatives would be happy to assist you.

Limited to one return or exchange per customer. Only purchases up to $110.00 qualify for a refund. We do not take returns based on taste.  We do not except opened or used products. We typically process approved return/refund requests within 1-2 business days of verification of return received.

If your product was purchased through a One™ Botanicals LLC distributor or retailer, you will need to go back to your original purchase location for any return or exchange.

Have additional questions?

Feel free to write your questions or concerns so we can better assist you with your journey with full spectrum hemp oils.

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